by Kerry Patterson

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release date: Jun 19, 2021
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The Employee Experience: How to Attract Talent, Retain Top Performers and Drive Results
Brand New International Paper-back Edition Same as per description, **Economy edition, May have been printed in Asia with cover stating Not for sale in US. Legal to use despite any disclaimer on cover. Save Money. Contact us for any queries. Best Customer Support! All Orders shipped with Tracking Number
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关键对话:如何高效能沟通 (影印第2版)
本书旨在帮助读者掌握在关键时刻处理高风险对话的技巧,包括认清自己真正想要达到的目标,留意和确保对话的安全氛围,掌握彼此行为背后的缘由,把建议化为行动,等等;同时辅以丰富的对话情境和轻松幽默的小故事,帮助读者以*迅速的方式掌握这些技巧。
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release date: Jun 07, 2017
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The Gray Fedora: Lessons On Life, Business, And Everything In Between
For nearly two decades, hundreds of thousands of ardent followers have read Kerry Patterson's New York Times bestselling books and monthly column Kerrying On. Forty of readers favorite stories from Kerry's personal experiences that touch on life, business, and, well, everything in between, have now been placed into this highly touted, easily toted, gluten-free book. Read one story at a time, four pages at a time.

Laugh at Kerry's disastrous first date in The Marshmallow Massacre.
Learn about the hidden dangers faced by today's youth in He Glows in the Dark.
Reflect on the abuse of corporate power in The Captain's Fireplace.
Enjoy the warm glow of a holiday tale in A Christmas Gift.
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release date: Jun 02, 2017
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SUMMARY : Crucial Conversations Summary
This is a Summary of Kerry Patterson's & Joseph Grenny's Crucial Conversations.
If you don't have the time to read the whole book, try our Summary.
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关键冲突:如何化人际关系危机为合作共赢(原书第2版)

这种事恐怕人人都遇到过:你正老老实实地排着队,突然有个家伙径直插到了你前面。这时候你心中恐怕已火冒三丈,想上前揪住这个讨厌鬼,把他拎到队尾。然而你转念一想,没必要为这种小事挺身而出,闹翻脸反而会惹上大麻烦。于是,你选择了隐忍。

违反承诺、言而无信、行为乖张或者违背期望的举动时常上演:

老板答应加薪,但事后反悔还不承认。

同事是个"刺儿头",与他打交道的每件事都让你愤怒不堪。

答应按时回家的孩子,一再晚归且不事先告知。

朋友背后对你恶语中伤。

是回避冲突、对错误的行为保持沉默?

还是与对方展开争执,不惜恶语相加或粗暴相待?

当别人让你失望时,你的人际关系会受到zui大的考验,但很少有人意识到此时也是提升人际关系的zui大机遇。作者团队研究的正是善于直面冲突、应对危机的人,他们找到了成功之道并总结出一套工具集,在全球范围内帮助数以万计的人成功让他人改变了错误行为。

简单的诚实容易做到,默默忍受也不需要什么技巧。既能让对方负起责任,还能强化彼此的关系,绝对是一门艺术。鼓励他人承担责任,你会成为亲人zui信赖的人,成为企业zui有价值的资产,同时成为朋友中zui有影响力的人。


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关键对话:如何高效能沟通(原书第2版)(珍藏版)

每个人生命中不可避免地会遇到"关键时刻",它们可能是:
向上司提出精心设计的方案,却被泼了一头冷水。
想和配偶沟通,希望对方的家人不要干涉你们的生活。
和孩子谈认真学习,却被当作耳边风。
提醒朋友还钱,他却总找各种借口推脱。
是隐忍不发,任由情况向对你不利的方向发展?
还是冲冠一怒,说一些事后让自己后悔的话,把事情推向恶性循环?
大多数人在面对难以解决却将对生活产生重大影响的"关键时刻",都不知如何应对。其实,在隐忍和暴怒之间,还有一种方法,既能圆满地解决问题,又不会伤害或冒犯对方。
本书作者团队基于20多年对全球10万多人的跟踪调查,甄选出大家公认的对话高手,找出其在"关键对话"中共有的特征和行为,层层剖析,归纳出一套行之有效的方法。同时辅以丰富的对话情境和轻松幽默的小故事,帮助你以*迅速的方式掌握这些技巧。
说得切中要点,让对方清楚地知道你的看法,是一种能力;说得圆满得体,让对方自动反省,是一种智慧。运用本书提供的技巧,无论是多么难以应对的局面,你都能够以事半功倍的效率轻松面对,成就无往不利的事业并拥有更快乐的人生!

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release date: Jun 19, 2021
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The Gumball Surprise
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release date: Aug 17, 2016
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Something Hidden: Andrew Hunter, Book 2

Everyone hates Fiona Methodist. Her war veteran father shot a young couple in broad daylight before killing himself. The engaged pair witnessed a robbery and were due to give evidence, but with all three dead, no one knows the true motive. For Fiona, it's destroyed her life. It's not just those who whisper behind her back or the friends who pretend she doesn't exist; it's the landlords who spot her name and say no, the job agencies who can't find her work. But Fiona knows her dad didn't do it. He couldn't have, he's her father and he wouldn't do that...would he? Private Investigator Andrew Hunter takes pity on the girl and, even with stolen Bengal cats to find, plus an ex-wife who's not quite so ex, he can't escape the creeping feeling that Fiona might be right after all.

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release date: May 31, 2016
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Conversaciones cruciales. Ed. revisada (Spanish Edition)
Existen momentos claves en los que una palabra o un gesto nos pueden acercar o alejar irremisiblemente de nuestros objetivos. Conversaciones criticas le ofrece las herramientas para dirigir las conversaciones mas dificiles e importantes, decir lo que piensa y ser convincente. Con este libro aprendera a: - Preparse para situaciones de gran relevancia mediante una tecnica eficaz - Alcanzar un dominio suficiente que le permita hablar de practicamente cualquier tema. - Ser persuasivo, no agresivo. - Lograr que las conversaciones cruciales le conduzcan a los resultados deseados. / Crucial conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. This book offers readers a proven strategy for achieving goals in emotionally, sychologically, or legally charged situations.
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