Best Selling Books by Kimberly Farr

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release date: Nov 29, 2016
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The Whole Town's Talking: A Novel
The bestselling author of Fried Green Tomatoes at the Whistle Stop Cafe is at her superb best in this fun-loving, moving novel about what it means to be truly alive.

New York Times Bestseller • Southern Book Prize Winner

Elmwood Springs, Missouri, is a small town like any other, but something strange is happening at the cemetery. Still Meadows, as it’s called, is anything but still. Original, profound, The Whole Town’s Talking, a novel in the tradition of Thornton Wilder’s Our Town and Flagg’s own Can’t Wait to Get to Heaven, tells the story of Lordor Nordstrom, his Swedish mail-order bride, Katrina, and their neighbors and descendants as they live, love, die, and carry on in mysterious and surprising ways.

Lordor Nordstrom created, in his wisdom, not only a lively town and a prosperous legacy for himself but also a beautiful final resting place for his family, friends, and neighbors yet to come. “Resting place” turns out to be a bit of a misnomer, however. Odd things begin to happen, and it starts the whole town talking.

With her wild imagination, great storytelling, and deep understanding of folly and the human heart, the beloved Fannie Flagg tells an unforgettable story of life, afterlife, and the remarkable goings-on of ordinary people. In The Whole Town’s Talking, she reminds us that community is vital, life is a gift, and love never dies.

Praise for The Whole Town’s Talking

“A witty multigenerational saga . . . [Fannie] Flagg’s down-home wisdom, her affable humor and her long view of life offer a pleasant respite in nerve-jangling times.”People
 
“Fannie Flagg at her best.”The Florida Times-Union
 
“If there’s one thing Fannie Flagg can do better than anybody else, it’s tell a story, and she outdoes herself in The Whole Town’s Talking. . . . Brilliant . . . equally on the level as her famous Fried Green Tomatoes at the Whistle Stop Cafe.”The Newport Plain Talk
 
“Delightful.”—The Washington Post
 
“A ringing affirmation of love, community and life itself.”Richmond Times-Dispatch
release date: Apr 18, 2017
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Shattered: Inside Hillary Clinton's Doomed Campaign
#1 NEW YORK TIMES BESTSELLER

It was never supposed to be this close. And of course she was supposed to win. How Hillary Clinton lost the 2016 election to Donald Trump is the riveting story of a sure thing gone off the rails. For every Comey revelation or hindsight acknowledgment about the electorate, no explanation of defeat can begin with anything other than the core problem of Hillary's campaign--the candidate herself.

Through deep access to insiders from the top to the bottom of the campaign, political writers Jonathan Allen and Amie Parnes have reconstructed the key decisions and unseized opportunities, the well-intentioned misfires and the hidden thorns that turned a winnable contest into a devastating loss. Drawing on the authors' deep knowledge of Hillary from their previous book, the acclaimed biography HRC, Shattered offers an object lesson in how Hillary herself made victory an uphill battle, how her difficulty articulating a vision irreparably hobbled her impact with voters, and how the campaign failed to internalize the lessons of populist fury from the hard-fought primary against Bernie Sanders.

Moving blow-by-blow from the campaign's difficult birth through the bewildering terror of election night, Shattered tells an unforgettable story with urgent lessons both political and personal, filled with revelations that will change the way readers understand just what happened to America on November 8, 2016.
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release date: Feb 14, 2017
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My Name Is Lucy Barton: A Novel
#1 NEW YORK TIMES BESTSELLER • LONGLISTED FOR THE MAN BOOKER PRIZE • A simple hospital visit becomes a portal to the tender relationship between mother and daughter in this extraordinary novel by the Pulitzer Prize–winning author of Olive Kitteridge and The Burgess Boys.

NAMED ONE OF THE BEST BOOKS OF THE YEAR BY
The Washington Post • The New York Times Book Review • NPR • BookPage • LibraryReads • Minneapolis Star Tribune • St. Louis Post-Dispatch


Look for Elizabeth Strout’s highly anticipated new work of fiction, Anything Is Possible, which is available for pre-order now.

Lucy Barton is recovering slowly from what should have been a simple operation. Her mother, to whom she hasn’t spoken for many years, comes to see her. Gentle gossip about people from Lucy’s childhood in Amgash, Illinois, seems to reconnect them, but just below the surface lie the tension and longing that have informed every aspect of Lucy’s life: her escape from her troubled family, her desire to become a writer, her marriage, her love for her two daughters. Knitting this powerful narrative together is the brilliant storytelling voice of Lucy herself: keenly observant, deeply human, and truly unforgettable.

Praise for My Name Is Lucy Barton

“There is not a scintilla of sentimentality in this exquisite novel. Instead, in its careful words and vibrating silences, My Name Is Lucy Barton offers us a rare wealth of emotion, from darkest suffering to—‘I was so happy. Oh, I was happy’—simple joy.”—Claire Messud, The New York Times Book Review

“Spectacular . . . Smart and cagey in every way. It is both a book of withholdings and a book of great openness and wisdom. . . . [Strout] is in supreme and magnificent command of this novel at all times.”—Lily King, The Washington Post
 
“A short novel about love, particularly the complicated love between mothers and daughters, but also simpler, more sudden bonds . . . It evokes these connections in a style so spare, so pure and so profound the book almost seems to be a kind of scripture or sutra, if a very down-to-earth and unpretentious one.”—Marion Winik, Newsday
 
“Potent with distilled emotion. Without a hint of self-pity, Strout captures the ache of loneliness we all feel sometimes.”Time

“An aching, illuminating look at mother-daughter devotion.”People

“A quiet, sublimely merciful contemporary novel about love, yearning, and resilience in a family damaged beyond words.”The Boston Globe

“Sensitive, deceptively simple . . . It is Lucy’s gentle honesty, complex relationship with her husband, and nuanced response to her mother’s shortcomings that make this novel so subtly powerful. . . . [It’s] more complex than it first appears, and all the more emotionally persuasive for it.”San Francisco Chronicle

“Strout maps the complex terrain of human relationships by focusing on that which is often unspoken and only implied. . . . A powerful addition to Strout’s body of work.”The Seattle Times

“[Strout] reminds us of the power of our stories—and our ability to transcend our troubled narratives.”Miami Herald

“Magnificent.”—Ann Patchett
release date: Sep 27, 2016
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Eleanor and Hick: The Love Affair That Shaped a First Lady
A warm, intimate account of the love between Eleanor Roosevelt and reporter Lorena Hickok—a relationship that, over more than three decades, transformed both women's lives and empowered them to play significant roles in one of the most tumultuous periods in American history

In 1932, as her husband assumed the presidency, Eleanor Roosevelt entered the claustrophobic, duty-bound existence of the First Lady with dread. By that time, she had put her deep disappointment in her marriage behind her and developed an independent life—now threatened by the public role she would be forced to play. A lifeline came to her in the form of a feisty campaign reporter for the Associated Press: Lorena Hickok. Over the next thirty years, until Eleanor’s death, the two women carried on an extraordinary relationship: They were, at different points, lovers, confidantes, professional advisors, and caring friends. 
 
They couldn't have been more different. Eleanor had been raised in one of the nation’s most powerful political families and was introduced to society as a debutante before marrying her distant cousin, Franklin. Hick, as she was known, had grown up poor in rural South Dakota and worked as a servant girl after she escaped an abusive home, eventually becoming one of the most respected reporters at the AP. Her admiration drew the buttoned-up Eleanor out of her shell, and the two quickly fell in love. For the next thirteen years, Hick had her own room at the White House, next door to the First Lady. 
 
These fiercely compassionate women inspired each other to right the wrongs of the turbulent era in which they lived. During the Depression, Hick reported from the nation’s poorest areas for the WPA, and Eleanor used these reports to lobby her husband for New Deal programs. Hick encouraged Eleanor to turn their frequent letters into her popular and long-lasting syndicated column "My Day," and to befriend the female journalists who became her champions. When Eleanor’s tenure as First Lady ended with FDR's death, Hick pushed her to continue to use her popularity for good—advice Eleanor took by leading the UN’s postwar Human Rights Commission. At every turn, the bond these women shared was grounded in their determination to better their troubled world.
 
Deeply researched and told with great warmth, Eleanor and Hick is a vivid portrait of love and a revealing look at how an unlikely romance influenced some of the most consequential years in American history.
release date: Sep 05, 2017
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A Spool of Blue Thread: A novel

Short-listed for the Man Booker Prize 

“It was a beautiful, breezy, yellow-and-green afternoon. . .” This is how Abby Whitshank always begins the story of how she fell in love with Red that day in July 1959. The Whitshanks are one of those families that radiate togetherness: an indefinable, enviable kind of specialness. But they are also like all families, in that the stories they tell themselves reveal only part of the picture. Abby and Red and their four grown children have accumulated not only tender moments, laughter, and celebrations, but also jealousies, disappointments, and carefully guarded secrets. From Red’s father and mother, newly arrived in Baltimore in the 1920s, to Abby and Red’s grandchildren carrying the family legacy boisterously into the twenty-first century, here are four generations of Whitshanks, their lives unfolding in and around the sprawling, lovingly worn Baltimore house that has always been their anchor.

Brimming with all the insight, humor, and generosity of spirit that are the hallmarks of Anne Tyler’s work, A Spool of Blue Thread tells a poignant yet unsentimental story in praise of family in all its emotional complexity. It is a novel to cherish.

release date: Mar 07, 2017
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Celine: A novel
From the best-selling author of The Dog Stars and The Painter, a luminous, masterful novel of suspense--the story of Celine, an elegant, aristocratic private eye who specializes in reuniting families, trying to make amends for a loss in her own past.

Working out of her jewel box of an apartment at the base of the Brooklyn Bridge, Celine has made a career of tracking down missing persons, and she has a better record at it than the FBI. But when a young woman, Gabriela, asks for her help, a world of mystery and sorrow opens up. Gabriela's father was a photographer who went missing on the border of Montana and Wyoming. He was assumed to have died from a grizzly mauling, but his body was never found. Now, as Celine and her partner head to Yellowstone National Park, investigating a trail gone cold, it becomes clear that they are being followed--that this is a case someone desperately wants to keep closed. Inspired by the life of Heller’s own remarkable mother, a chic and iconoclastic private eye, Celine is a deeply personal novel, a wildly engrossing story of family, privilege, and childhood loss. Combining the exquisite plotting and gorgeous evocation of nature that have become his hallmarks, Peter Heller gives us his finest work to date.
release date: Oct 23, 2012
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Angels at the Table: A Shirley, Goodness, and Mercy Christmas Story
NEW YORK TIMES BESTSELLER

In this joyous and whimsical holiday novel, Debbie Macomber rings in the season with the return of Shirley, Goodness, and Mercy, delivering laughs, love, and a charming dose of angelic intervention.
 
Shirley, Goodness, and Mercy know that an angel’s work is never done, especially during a time as wondrous as New Year’s Eve. With an apprentice angel, Will, under their wings, they descend upon Times Square in New York City eager to join in the festivities. And when Will spies two lonely strangers in the crowd, he decides midnight is the perfect time to lend a heavenly helping hand.      
 
Lucie Farrara and Aren Fairchild meet after bumping into each other—seemingly by accident—in Times Square on New Year’s Eve. They immediately hit it off and find they have a lot in common: Lucie is a burgeoning chef and Aren is a respected food critic. But just as quickly as they’re brought together, another twist of fate tears them apart, leaving Lucie and Aren with no way to reconnect.
 
A year later, Lucie is the chef of an acclaimed new restaurant and Aren is a successful columnist for a major New York newspaper. For all the time that’s passed, the two have not forgotten their one serendipitous evening—and neither have Shirley, Goodness, Mercy, and Will. To reunite the young couple, the angels cook up a brilliant plan: mix true love, a second chance, and a generous sprinkle of mischief to create an unforgettable Christmas miracle.

Praise for Angels at the Table
 
“This delightful mix of romance, humor, hope and happenstance is the perfect recipe for holiday cheer.”—Examiner.com
 
“Rings in Christmas in tried-and-true Macomber style, with romance and a touch of heavenly magic.”—Kirkus Reviews
 
“The angels’ antics are a hugely hilarious and entertaining bonus to a warm love story.”—Bookreporter
 
“[A] sweetly charming holiday romance.”—Library Journal


From the Hardcover edition.
release date: Apr 25, 2017
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Anything Is Possible: A Novel
NEW YORK TIMES BESTSELLER • An unforgettable cast of small-town characters copes with love and loss in this new work of fiction by #1 bestselling author and Pulitzer Prize winner Elizabeth Strout.

One of Entertainment Weekly’s 10 Best Books of 2017 So Far

A WASHINGTON POST NOTABLE BOOK

Recalling Olive Kitteridge in its richness, structure, and complexity, Anything Is Possible explores the whole range of human emotion through the intimate dramas of people struggling to understand themselves and others.

Here are two sisters: One trades self-respect for a wealthy husband while the other finds in the pages of a book a kindred spirit who changes her life. The janitor at the local school has his faith tested in an encounter with an isolated man he has come to help; a grown daughter longs for mother love even as she comes to accept her mother’s happiness in a foreign country; and the adult Lucy Barton (the heroine of My Name Is Lucy Barton, the author’s celebrated New York Times bestseller) returns to visit her siblings after seventeen years of absence.

Reverberating with the deep bonds of family, and the hope that comes with reconciliation, Anything Is Possible again underscores Elizabeth Strout’s place as one of America’s most respected and cherished authors.

Praise for Anything Is Possible

“When Elizabeth Strout is on her game, is there anybody better? . . . This is a generous, wry book about everyday lives, and Strout crawls so far inside her characters you feel you inhabit them. . . . This is a book that earns its title. Try reading it without tears, or wonder.”USA Today (four stars)

“Readers who loved My Name Is Lucy Barton . . . are in for a real treat. . . . Strout is a master of the story cycle form. . . .  She paints cumulative portraits of the heartache and soul of small-town America by giving each of her characters a turn under her sympathetic spotlight.”—NPR

“These stories return Strout to the core of what she does more magnanimously than anyone else.”The Washington Post

“In this wise and accomplished book, pain and healing exist in perpetual dependence, like feuding siblings.”The Wall Street Journal
release date: Nov 01, 2011
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Blue Nights
From one of our most powerful writers, a work of stunning frankness about losing a daughter. Richly textured with bits of her own childhood and married life with her husband, John Gregory Dunne, and daughter, Quintana Roo, this new book by Joan Didion examines her thoughts, fears, and doubts regarding having children, illness, and growing old.
 
Blue Nights opens on July 26, 2010, as Didion thinks back to Quintana’s wedding in New York seven years before. Today would be her wedding anniversary. This fact triggers vivid snapshots of Quintana’s childhood—in Malibu, in Brentwood, at school in Holmby Hills. Reflecting on her daughter but also on her role as a parent, Didion asks the candid questions any parent might about how she feels she failed either because cues were not taken or perhaps displaced. “How could I have missed what was clearly there to be seen?” Finally, perhaps we all remain unknown to each other. Seamlessly woven in are incidents Didion sees as underscoring her own age, something she finds hard to acknowledge, much less accept.
 
Blue Nights—the long, light evening hours that signal the summer solstice, “the opposite of the dying of the brightness, but also its warning”—like The Year of Magical Thinking before it, is an iconic book of incisive and electric honesty, haunting and profoundly moving.
release date: May 10, 2016
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Unleashing Excellence: The Complete Guide to Ultimate Customer Service, 2nd Edition
A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. Business leaders who want to transform their business culture into one of customer service excellence need reliable, proven guidance.
Unleashing Excellence gives you practical tools and step-by-step guidance tailored to your company's individual customer service needs. It shows you how to navigate your teams through every step of the implementation process to achieve true customer service excellence. The book covers the training and education of your group, how to measure the quality of your service, how to build a culture of personal accountability, and how to recognize excellence and reward it. Fully revised to include updated information on the latest tools and best practices, as well as the stories and lessons learned from those organizations that have used the process described in the book. Offers proven best practices for designing and implementing an excellent customer service culture Simple format divides content into nine "leadership actions" that guide you through a step-by-step process Shows you how to build a common customer service vision for your entire organization
Customer service is vital to the survival of your business. If you want to move your organization's customer service practices from good to great, Unleashing Excellence is the key.
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