New Release Books by Graham Brown

Graham Brown is the author of Cambridge IGCSE Information and Communication Technology Third Edition (2022), Keeping Score (2020), Baldrige Award Winning Quality (2017) and Firearms, the Law, and Forensic Ballistics (2021).

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Cambridge IGCSE Information and Communication Technology Third Edition

release date: Jul 22, 2022
Cambridge IGCSE Information and Communication Technology Third Edition
This title is endorsed by Cambridge Assessment International Education to support the full syllabus for examination from 2023. Written by renowned expert authors, our updated resources enable the learner to effectively navigate through the content of the updated Cambridge IGCSE(tm) Information and Communication Technology syllabuses (0417/0983). - Develop skills when working with documents, databases and presentations: detailed step-by-step guidance demonstrates precisely how to perform a full range of software skills. - Build an understanding of theory: concepts are carefully explained and consolidated with a range of different activities. - Tackle spreadsheets and website authoring with confidence: challenging ideas are fully exemplified, with plenty of opportunity to practice using embedded Tasks. - Navigate the syllabus confidently: learning content is clearly mapped to the syllabus, with introductions to each topic outlining the learning objectives. - Consolidate skills and check understanding: activities and exam-style questions are embedded throughout the book, alongside key definitions of technical terms and a Glossary.

Keeping Score

release date: May 06, 2020
Keeping Score
In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.

Baldrige Award Winning Quality

release date: Jul 27, 2017
Baldrige Award Winning Quality
The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. Now in its 18th edition, Baldrige Award Winning Quality is still the most widely used and recognized book on the Malcolm Baldrige National Quality Award. It provides readers with a simple, yet com

Firearms, the Law, and Forensic Ballistics

release date: Mar 31, 2021
Firearms, the Law, and Forensic Ballistics
Now in its third edition, this volume has been updated to reflect new research and technology. It examines firearms laws around the world; the mechanisms of various firearms and the linking of a particular bullet or cartridge with a suspected weapon; the development of new science in firearms; internal, external, and terminal (wound) ballistics;
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