Best Selling Books by C. K. PRAHALAD

What does it take to be a leader in a global economy? In the face of the current worldwide economic slump and recent international upheaval, this question has become increasingly difficult to answer. This volume explores the role of leadership in light of globalization and changing economies. With the help of renowned experts like Rosabeth Moss Kanter and C. K. Prahalad, readers will learn how to be strong leaders in an unpredictable world.

United Stationers Supply was one of North America''s largest wholesalers of business products to resellers, with sales of $4.6 billion in 2007. the company stocked over 100,000 products in several categories, including traditional office, janitorial, and industrial supplies, technology products, foodservice consumables and office furniture. In spite of their success, the internet was changing the way that people shop, and as a result, United Stationers felt the need to change its marketing strategies in order to keep up with the rapidly changing nature of the global environment. This case explores the question of what should United Stationers do with regards to their e-commerce strategy, given the level of strategic and technical complexity surrounding their potential options?

This case study is an in-depth analysis of 24/7 Customer, a business process outsourcing company that exemplifies many of the tenets that can be found in the book the New Age of Innovation, by professors CK Prahalad and MS Krishnan. 24/7 Customer has managed to harness the power of predictive analytics to provide value for its clients and those clients'' customers. Students will learn about changes in the IT outsourcing industry, the keys to the success of 24/7 Customer''s model, and the challenges to continuously innovating to provide cutting-edge customer service, improve sales, and optimize talent internally.