Best Selling Books by Frank D

Improving profits and improving your commissions can be easier than you think. Success in business rests with customer service. In Seven Recipes for Success in Business, author Frank D. Briggs provides seven steps to help build your success and your company''s success. Filled with personal examples and stories from almost forty years in business, Briggs demonstrates the importance of the customer and of providing quality customer service with seven simple concepts. He shows that, because the customer: Has a need, you have a job to do Has a choice, you must be the better choice Has sensibilities, you must be considerate Has urgency, you must be quick Is unique, you must be flexible Has high expectations, you must excel Has influence, you have the hope of more customers Seven Recipes for Success in Business details the importance of thinking of the customer first each and every time and treating the customer the way you would like to be treated. By following these simple concepts, success will flourish-all because of the customer.

For anyone who has experienced a significant loss, this wonderfully informative and accessible book is a guide to understanding and overcoming grief. The death of someone close -- a familiy member, spouse, or partner -- can result in feelings of overwhelming grief. At the same time, society unrealistically expects people to recover from grief as quickly as possible. I Can''t Stop Crying looks at grieving as a painful but necessary process. The authors emphasize the importance of giving permission to grieve and suggest steps for rebuiliding life without the one who is gone. They also look at how such a loss affects relationships with family and friends, as well as lifestyle, work habits, and hopes for the future. The book includes an appendix with bereavement groups, resources, and other self-help organizations for grievers.

Walt Whitman''s passionate writing style and bold subject matter have deeply influenced American poetry. Nearly all of his poems were published in Leaves of Grass, which Whitman obsessively expanded, edited, and republished throughout his life, ultimately leaving behind a powerful literary legacy. Twenty of his most commonly read and studied poems are discussed in depth in this volume, which also features ideas for essay topics to assist students in developing critical-thinking skills.

This book provides an authoritative history of the Brazilian army from the armyu0092s overthrow of the monarchy in 1889 to its support of the coup that established Brazilu0092s first civilian dictatorship in 1937. The period between these two events laid the political foundations of modern Brazilu0097a period in which the army served as the core institution of an expanding and modernizing Brazilian state. The book is based on detailed research in Brazilian, British, American, and French archives, and on numerous interviews with surviving military and civilian leaders. It also makes extensive use of hitherto unused internal army documents, as well as of private correspondence and diaries. It is thus able to shed new light on the armyu0092s personnel and ethos, on its ties with civilian elites, on the consequences of military professionalization, and on how the army reinvented itself after the collapse of its command structure in the crisis of 1930u0097a reinvention that allowed the army to become the backbone of the post-1937 dictatorship of Getulio Vargas.

This book brings the reader to the frontiers of research in some topics in superalgebras and symbolic method in invariant theory. Superalgebras are algebras containing positively-signed and negatively-signed variables. One of the book''s major results is an extension of the standard basis theorem to superalgebras. This extension requires a rethinking of some basic concepts of linear algebra, such as matrices and coordinate systems, and may lead to an extension of the entire apparatus of linear algebra to ``signed'''' modules. The authors also present the symbolic method for the invariant theory of symmetric and of skew-symmetric tensors. In both cases, the invariants are obtained from the symbolic representation by applying what the authors call the umbral operator. This operator can be used to systematically develop anticommutative analogs of concepts of algebraic geometry, and such results may ultimately turn out to be the main byproduct of this investigation. While it will be of special interest to mathematicians and physicists doing research in superalgebras, invariant theory, straightening algorithms, Young bitableaux, and Grassmann''s calculus of extension, the book starts from basic principles and should therefore be accessible to those who have completed the standard graduate level courses in algebra and/or combinatorics.

"Argues persuasively that Christian teaching about the Spirit (pneumatology) has much to offer to a correct understanding of justification.... We have here a book of singular consequence."ùWilliam G. Rusch, Yale Divinity School --

First Published in 2001. Routledge is an imprint of Taylor & Francis, an informa company.

This book by globally recognized Pentecostal scholar Frank Macchia brings an incarnational and a Spirit Christology together in fresh, groundbreaking ways. Drawing from both classical and contemporary sources, Jesus the Spirit Baptizer probes the fundamental connection between the person of Christ and the Holy Spirit, arguing that Christology properly explicates Jesus as the one who bears the Spirit so as to impart the Spirit to all flesh.

This study investigated the feasibility of using fiberglass reinforced plastic material as an alternative to aluminum for highway sign panels. An analysis of shop fabrication, installation procedures, field performance, reclamation, and cost was made for each material. It was concluded that the fiberglass reinforced-plastic material is an acceptable alternative to aluminum, and the Department should consider its use for highway sign panels on which to attach the reflectorized sheeting.

Because of the number of incidents and the magnitude of their consequences, the Virginia Department of transportation made a concerted effort to ensure that incident management became a top priority and spearheaded an effort to start a statewide incident management program. This report documents that program. This program was concerned with the coordination of programs involved in preventing incidents and those concerned with detecting, responding to, and clearing incidents after they occur. Formal incident management programs in three large urban areas in addition to other efforts by the VIrginia Department of''l.''ransportation, the VIrginia State Police, and Fairfax County are summarized. The documentation contained herein can be used to aid other states in developing incident management programs.

Provides facts about AIDS and HIV: what it is, how the virus is transmitted, its prevalence among various population groups, symptoms of HIV infection, strategies for prevention, and more. This booklet also covers the legal, social, medical, and ethical issues related to AIDS and HIV.

Takes a comprehensive approach to learning the fundamentals of Pro Tools HD[registered], Pro Tools LE[registered], or Pro Tools M-Powered[trademark] systems. This title helps you learn to build sessions that include multitrack recordings of live instruments, MIDI sequences, software synthesizers, and virtual instruments.

A manual for creating PowerPoint slides to illustrate points in cross-examinations and closing arguments.

Provides a comprehensive introduction to programmable controllers and their installation, and maintenance requirements.

Examines the life and career of H. G. Wells together with exploring the influences, theories, themes, and literary techniques which marked his works of science fiction