New Releases by Jennifer Thomas

Así como usted tiene un lenguaje del amor distinto al de otras personas, también oye y expresa las palabras y los gestos de la disculpa en un lenguaje diferente. Gary Chapman, exitoso autor recono­cido por el New York Times, junto con la consejera Jennifer Thomas, nos traen este exhaustivo estudio sobre la forma en que expresamos nuestras disculpas, demostrando que no sólo se trata de una cuestión de la voluntad, sino también de la manera en la cual expresamos nuestras disculpas. Ayudándonos a identificar los lenguajes de la disculpa, este libro facilita el camino hacia la creación de relaciones interpersonales saludables y duraderas. Los autores nos proporcionan técnicas ade-cuadas para dar y recibir disculpas en forma efectiva.Just as you have a different love language, you also hear and express the words and gestures of apology in a different language. New York Times best-selling author Gary Chapman has teamed with counselor Jennifer Thomas on this groundbreaking study of the way we apologize, discovering that it's not just a matter of will-it's a matter of how. By helping people identify the languages of apology, this book clears the way toward healing and sustaining vital relationships. The authors detail proven techniques for giving and receiving effective apologies.

Que ceux qui n'ont jamais commis d'erreurs lèvent la main. Celles-ci font malheureusement partie de l'expérience humaine. Les conséquences de nos bévues, sur nous-mêmes ou sur ceux qui nous entourent, ne sont pas toujours anodines et il arrive qu'un simple " excusez-moi " ne suffise pas à rétablir une relation. Et si votre interlocuteur attendait d'autres mots qui le rassureraient sur votre sincérité ? En d'autres termes, et si vous ne parliez pas tous les deux le même langage d'excuse ? C'est bien ce que pensent Jennifer Thomas et Gary Chapman (l'auteur du best-seller Les langages de l'amour) après une étude faite sur la manière dont les personnes s'excusent. Leurs expériences de conseil conjugal les ont conduits à constater les incompréhensions que ces différences peuvent engendrer au sein des relations. Dégageant cinq langages d'excuses distincts, ils nous montrent à travers ce livre comment mieux cerner notre propre fonctionnement en la matière et décoder celui de nos interlocuteurs. L'art de présenter des excuses sincères peut non seulement s'apprendre en toute simplicité, mais également révolutionner nos relations, brisant ainsi des barrières qui auparavant nous auraient semblé infranchissables. Les auteurs nous livrent dans cet ouvrage de formidables leçons de vie à la portée de chacun et une aide pour guérir les relations, de couple, familiales, professionnelles, de voisinage, et au-delà.

Real life involves real people who make real mistakes. Sometimes saying "I'm sorry" just isn't enough. The need for apologies impacts all human relationships. Just as you have a different love language, you also hear and express the words and gestures of apology in a different language. New York Times best-selling author Gary Chapman has teamed with counselor Jennifer Thomas on this groundbreaking study of the way we apologize, discovering that it's not just a matter of will-it's a matter of how. By helping people identify the languages of apology, this book clears the way toward healing and sustaining vital relationships. Through their research and interaction with hundreds of individuals, the authors detail proven techniques for giving and receiving effective apologies. " " " ",

This basic practical volume provides readers with the tools to become more confident, effective and service oriented employees. The training program is designed to empower readers with the communication and cross-cultural leadership skills using industry specific vocabulary, key cultural differences, and team building tips necessary to be successful working in an organization with a diverse staff so they can provide their guests with excellent service. The author provides a complete examination of the front office, employees and guests, the family and work personnel, rapport building phases, housekeeping, laundry, catering/banquet and engineering departments, the restaurant, the kitchen, entrees and produce and the bar, beverages and service station. For individuals in the hospitality and food/beverage service industry. "

This effective training program uses a workbook, flash cards, and an audio cassette tape to teach users how to speak basic Spanish in order to communicate with co-workers. The user will learn industry-specific vocabulary necessary to carry out work-related tasks. Industry-specific English has never been so easy to learn! Topics include maintenance, construction, irrigation, safety, and information pertaining to commercial and residential sites. For workers in site maintenance, landscaping, irrigation, and construction who need to communicate with their co-workers in Spanish.

Whether you work in the corporate world, a nonprofit organization, or the government sector, you likely face the need to work with others to solve problems and make decisions on a daily basis. And you′ve undoubtedly been frustrated by how laborious and conflict-ridden such group efforts can be. At all levels – from neighborhood block associations to boards of directors of multinational corporations – the consensus building process is highly effective in an increasingly fragmented, contentious society. In addition, the old top-down methods such as Robert′s Rules of Orders often prompt more problems then they solve. Consensus helps you to implement better, more creative solutions. It provides a winning alternative to top-down decision making – and even parliamentary procedure. By learning to build consensus, stakeholders come to understand and respect one another′s perspectives. The consensus building process allows participants to find solutions and forge agreements that meet everyone′s needs – and provides a meaningful basis for effective, long-range implementation of decisions. The Consensus Building Handbook provides a blueprint to help make the process work in your organization, including a practical, quick-reference Short Guide. Plus, you′ll find in-depth commentary and seventeen case studies with in-depth commentaries to provide the theoretical basis for this new approach. CASE STUDIES INCLUDE: Activating a Policy Network: The Case of Mainport Schiphol The Northern Oxford County Coalition: Four Maine Towns Tackle a Public Health Mystery The Chelsea Charter Consensus Process Resolving Science-Intensive Public Policy Disputes: Reflections on the New York Bight Initiative Negotiation Superfund Cleanup at the Massachusetts Military Reservation RuleNet: An Experiment in Online Consensus Building Regulatory Negotiations: The Native American Experience The Chattanooga Process: A City′s Vision Is Realized From City Hall to the Streets: A Community Plan Meets the Real World The Catron County Citizens Group: A Case Study in Community Collaboration Facilitating Statewide HIV/AIDS Policies and Priorities in Colorado Building Consensus for Change Within a Major Corporation: The Case of Levi-Strauss & Company