Best Selling Books by Keith Ward

The ultimate smartphone is used to bring down the Internet. It''s up to three unprepared teenagers to restore the Internet before the United States collapses into a nightmare of gangs and World War III breaks out.

A systematic guide to the Christian faith, taking a broad sweep from the big bang through the Old Testament to the New and beyond into the history of the faith and modern theological thinking. The hard questions posed by the Church''s history are not ducked and the challenges of the enlightenment and modern science are given full weight. The book explores contemporary strands of Christian thinking and relates them sensitively and intelligently to world faith and non-faith viewpoints. It is a book that many thinking Christians and those thinking about Christianity will find invaluable in its rigorous, open and intelligent approach invaluable.

This title is the first in a series that employs a simple and effective concept to illustrate and describe the multiplicity of equipment and weapons systems used on the ground during World War II. Whilst many books have described such weapons and war matériel, Keith Ward''s unique abilities as a 3D technical artist bring these items to life, illustrated throughout in full color. Here, in a single concise volume, are all major and many minor and less well-known items of German weaponry and equipment, rendered precisely, including detailed cutaways showing their internal workings, information which is often absent from other publications. Technical details are also provided. This is an essential volume for anyone interested in the German Armed Forces of World War II.

"Following a horrifying event, Pastor Leon Rivkin feels God calling him out of his inner-city Baltimore church into a rich white suburb. With his new church, he''s determined to show the people there how empty their lives of wealth and privilege really are. Problem is, people don''t like hearing that. Especially from a black man. The church struggles at first, being mostly ignored. But Pastor Leon isn''t a man to be ignored. Then something happens. Young folks start showing up, captivated by Pastor Leon''s dynamic preaching. Church attendance grows. The Internet and social media spread his message. As the church grows, so does its threat to certain communities. And threats must be eliminated. A campaign of intimidation is launched to force Pastor Leon out and kill his increasingly-effective church. The pressure mounts, as dark forces grow desperate to stop the powerful black man in their midst. But they don''t know who they''re up against"--Back cover.

The quality of service which could be delivered by the U.S. healthcare system is in contrast with the customer''s perceived expectations and reported levels of satisfaction. Due to the uncertainty about stakeholder views and the anomaly of the third-party payment system, healthcare service providers are accused of not relating to their patients. This article examines how -- by using an analytical framework -- a healthcare provider can develop competitive advantage through implementing electronic customer relationship management (e-CRM) systems that create perceived customer value for its patients. This framework allows the firm to systematically look at points where the customer interacts with specific organizational assets. By examining individual interactions and understanding how the customer perceives an interaction, the firm may then develop specific e-CRM systems to maximize the value a customer may realize through that interaction. Due to the in-depth and lengthy nature of most patient relationships with a healthcare provider, the healthcare industry is used as an example of how this framework can be used by all service providers.

Disaster response and recovery are crucial phases of disaster management. Decision-support systems used in disaster management must cope with the complexity and uncertainty involved with the scheduling and assignment of differentially-skilled personnel and assets to specific tasks. Operational constraints -- such as workload and labor requirements, precedence constraints, resource availability, and critical deadlines among others -- make timely and appropriate task assignment and sequencing difficult. Failure to assign personnel in an efficient and effective manner may result in unnecessary fatalities and significant additional loss of property as well as damaging the reputation of the disaster management organizations. Therefore, this paper proposes a decision-support system for disaster response and recovery using hybrid meta-heuristics.

Buffalo State College Master''s project in Speech-Language Pathology, 1987.

Based on literature review, we derive a set of dimensions that influence patient-perceived health care quality. Utilizing outpatient survey data from 222 different physicians, we identified six underlying quality factors and classified them according to the derived dimensions. These quality factors explain approximately 51 percent of the variation in overall patient-perceived health care quality.