New Releases by Tahl Raz

LE best-seller de la collection Esprit d'Ouverture dans une nouvelle édition ! Que ce soit sur le plan personnel et professionnel, notre existence s'apparente souvent à une série de négociations, desquelles nous ne sortons que très rarement vainqueurs. Et si nous apprenions à négocier avec la même efficacité qu'un agent du FBI face à un braqueur de banque ?

★簡單有效打破你生活中所有談判僵局 ★做以下這些事之前：向老闆爭取加薪、與房東協商租金、 和信貸專員討論利率、買車買房爭取折扣、 哄不願上床的九歲小朋友乖乖睡覺…… 一定要先看過本書，它將為你帶來數百倍以上的回報。 ★熱銷全球，萬千讀者親身實證有效的談判技巧 ★Amazon、華爾街日報暢銷書 逆轉局勢、改變人生的談判術──從工作薪事到日常家務事都適用。 傳統的談判策略，為什麼總是臨陣失靈？因為人類是不理性的動物。談判沒有「公平」這回事；妥協是最糟的談判──這些違反人類直覺的策略，並不是在學院課堂裡討論出來的，而是FBI用來與世界各地的綁匪、犯罪份子打交道，務求人質全身而退的寶貴實戰經驗。而這些策略，在日常的工作場合、家中也都適用。 本書作者克里斯•佛斯（Chris Voss）為身經百戰的人質談判專家，也是全球頂尖商學院得獎教師，他原先在密蘇里州堪薩斯城不平靜的街頭擔任巡警，後來一路爬昇成為FBI首席國際綁架談判專家，FBI可以隨時布署一萬名探員，但只有一人能擔任國際綁架事件首席談判專家，而佛斯就曾多年擔任此重要職位。在《FBI談判協商術》一書中，佛斯將帶領你進入高風險談判的世界，並進入FBI的談判思維，他們是如何運用這些協商技巧，打贏每一場絕不能輸的仗，拯救生命，並避免災難性事件發生。 在這本實用指南中分享了九個基本原則，乍看違反人性直覺，卻簡單有效，光是改變說話的語氣、調整向對方提出的問題類型，就能令局勢翻轉，人生再也沒有談不成的事。這些談判技巧通過各式情境考驗，無數人士實證有效。既有刺激的FBI辦案故事，場景有海地的黑幫街頭，也有紐約布魯克林險些釀成悲劇的銀行搶案；也有企業客戶如何運用相關談判技巧讓利潤增加數百萬美元，MBA學生替自己爭取到更理想的工作，甚至為人父母者也靠著佛斯的方法搞定孩子。無論你是家庭主婦，或是跨國企業執行長，只要需要溝通的地方，就需要談判的技巧。 佛斯曾經歷並參與完善和徹底改變聯邦調查局談判過程，現在他可以幫助讀者在自己的生活中做同樣的事情。「綁匪其實跟商品交易員沒什麼兩樣，在這兩種情況下，你不是主動出擊，就是等著被宰。」生活是一連串的談判：不論是買車、加薪、購屋、重談租金，或是與另一半商量事情，本書將協助你創造成功協商。 各界盛讚 「這本書太好太讚以致於我想藏起來不告訴任何人。」 「這本書的技巧讓我買車時拿到4000美元的折扣！」 「我向身邊所有人推薦了這本書，還重複購買29次，送給朋友與同事。」──Amazon讀者評論 令人耳目一新，故事精彩，還提供各種隨時能派上用場的建議，不僅適用於高風險談判，也適合處理工作與家中碰到的日常衝突。──亞當•格蘭特（Adam Grant），華頓商學院（Wharton）教授，《紐約時報》（New York Times）暢銷書《創意》（Originals）與《給予》（Give and Take）作者 本書在不犧牲談判力道的前提下，強調情商在人際交涉中的重要性。作者先前擔任人質談判人員，從事沒有失敗餘地的高風險談判工作，他的經驗讀來精彩萬分，但同時也十分實用，讓讀者不再有談不成的事。──丹尼爾•品克（Daniel H. Pink），《未來在等待的銷售人才》（To Sell Is Human）與《動機，單純的力量》（Drive）作者 前FBI人質談判專家克里斯•佛斯（Chris Voss）是高風險談判的第一把交椅，他的技巧也能讓我們的事業和個人生活更順利。──喬．納瓦羅（Joe Navarro），FBI退休特別探員，全球暢銷書《FBI教你讀心術》（What Every Body is Saying）作者 你的事業──基本上人生每一個面向──都要看你在關鍵對話中的表現。本書提供的工具將助你一臂之力……這本書是我公司每位同仁的必讀，我每一天都在運用書中提到的方法，希望大家都能一起來。──傑森•麥卡錫（Jason McCarthy），GORUCK執行長 學了克里斯．佛斯的談判技巧，就能夠救人性命也消災解厄。——每日郵報（Daily Mail） 滿滿是可以應用在日常談判的洞見。——美國金融網站商業內幕（Business Insider） 很罕見有一本書能如此扣人心弦兼具娛樂性，同時又實用可行。——Inc.雜誌 一本讓你捨不得放下的商業好書——財星雜誌（Fortune）

Mi kell a bizalom kiépítéséhez tárgyalási helyzetben? Miként érhetjük el, hogy egy konfliktusból együttműködés váljon? Hogyan alkudjuk le egy autó árát? A tárgyalás az együttműködés lelke, az emberismeret alkalmazott tudománya. Minden holtpontról kimozdít, legyen szó értékesítési tárgyalásról, a fizetésemelés megbeszéléséről vagy éppen a párunkkal vagy a gyerekünkkel való egyezkedésről. Chris Voss az FBI vezető nemzetközi túsztárgyalójaként több mint két évtizeden át válsághelyzetekben tökéletesítette a legeredményesebb tárgyalási technikákat. A brooklyni bankrablások elkövetőitől a haiti bandaháborúk tagjain át a Fülöp-szigeteki szociopata terroristavezérekig mindenkivel szót kellett értenie. Nem volt más választása – életek múltak rajta. Akciódús és gyakorlatias könyvében az egyetemi oktatói pályafutása során feltárt elméleti ismereteket ötvözi a terepen töltött évek tanulságaival, és bemutatja, hogyan válhatunk profi tárgyalóvá az ismertetett egyszerű irányelvek és könnyen alkalmazható módszerek segítségével. „Ne feledjük, a túsztárgyaló szerepe különleges: neki nyernie kell. Mondhatja-e azt egy bankrablónak, hogy: »Oké, ejtettél négy túszt. Osztozzunk egyenlően: adsz nekem kettőt, és békén hagylak, rendben?« Nem. A sikeres túsztárgyalónak mindent meg kell kapnia, amit kér, cserébe nem adhat semmilyen jelentős dolgot, és mindezt úgy kell megvalósítania, hogy a szemben álló fél utána úgy érezze, remek kapcsolat alakult ki közöttük.”

MAIS DE 700 MIL LIVROS VENDIDOS NO MUNDO. Um ex-agente do FBI revela as técnicas da agência para convencer as pessoas "Um livro cheio de conselhos práticos não apenas para as grandes negociações, mas também para os conflitos diários em casa e no trabalho." – Adam Grant Esse livro leva você para o mundo das negociações de alto risco e para dentro da mente de Chris Voss, que, em sua carreira no FBI, se tornou o principal negociador internacional em situações de sequestro. Um dos mais bem-sucedidos guias de negociação dos últimos tempos, ele ensina nove princípios contraintuitivos para se tornar mais persuasivo na vida pessoal e profissional. Tudo isso combinado a histórias reais e emocionantes da atuação de Voss no FBI. A vida é uma sucessão de negociações para as quais você deve estar preparado: comprar um carro, pedir um aumento, renegociar o aluguel, tomar decisões em família. Negocie como se sua vida dependesse disso levará sua inteligência emocional e sua intuição a um novo patamar, lhe dando uma vantagem competitiva em qualquer discussão.

FROM ONE OF TODAY'S FOREMOST INNOVATION LEADERS, AN INSPIRING, PERSONAL APPROACH TO MASTERING CHANGE IN THE FACE OF UNCERTAINTY. NAMED A 2018 BEST BUSINESS BOOK PICK BY FAST COMPANY AND WIRED UK. Confronting change is incredibly hard, both organizationally and personally. People become resistant. They are afraid. Yet the pace of change in our world will never be slower than it is right now, says Beth Comstock, the former Vice Chair and head of marketing and innovation at GE. Imagine It Forward is an inspiring, fresh, candid, and deeply personal book about how to grapple with the challenges to change we face every day. It is a different kind of narrative, a big picture book that combines Comstock’s personal story in leading change with vital lessons on overcoming the inevitable roadblocks. One of the most successful women in business, Comstock shares her own transformation story from introverted publicist to GE’s first woman Vice Chair, and her hard-won lessons in shifting GE, a 125 year old American institution, toward a new digital future and a more innovative culture. As the woman who initiated GE's Ecomagination clean-energy and its (and NBC’s) digital transformations, Comstock challenged a global organization to not wait for perfection, but to seek out emerging trends, embrace smart risks and test ideas boldly, and often. She shows how each one of us can become a “change maker” by leading with imagination. “Ideas are rarely the problem,” writes Comstock. “What holds all of us back, really—is fear. It’s the attachment to the old, to ‘What We Know.’” As Comstock makes clear, transforming the mindset and culture of a company is messy. There is no easy checklist. It is fraught with uncertainty, tension and too often failure. It calls for the courage to defy convention, go around corporate gatekeepers when necessary, and reinvent what is possible. For all those looking to spearhead change in their companies and careers, and reinvent “the way things are done,” Imagine It Forward masterfully points the way.

NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER • Winner of CMI Management Book of the Year 2019 Based on an in-depth analysis of over 2,600 leaders drawn from a database of more than 17,000 CEOs and C-suite executives, as well 13,000 hours of interviews, and two decades of experience advising CEOs and executive boards, Elena L. Botelho and Kim R. Powell overturn the myths about what it takes to get to the top and succeed. Their groundbreaking research was the featured cover story in the May-June 2017 issue of Harvard Business Review. It reveals the common attributes and counterintuitive choices that set apart successful CEOs—lessons that we can apply to our own careers. Much of what we hear about who gets to the top, and how, is wrong. Those who become chief executives set their sights on the C-suite at an early age. In fact, over 70 percent of the CEOs didn’t have designs on the corner office until later in their careers. You must graduate from an elite college. In fact, only 7 percent of CEOs in the dataset are Ivy League graduates--and 8 percent didn't graduate from college at all. To become a CEO you need a flawless résumé. The reality: 45 percent of CEO candidates had at least one major career blowup. What those who reach the top do share are four key behaviors that anyone can master: they are decisive; they are reliable, delivering what they promised when the promise it, without exception; they adapt boldly, and they engage with stakeholders without shying away from conflict. Based on this breakthrough study of the most successful people in business, Botelho and Powell offer career advice for everyone who aspires to get ahead. Based on research insights illustrated by real life stories from CEOs and boardrooms, they tell us how to: - Fast-track our career by deploying the career catapults used by those who get to the top quickly - Overcome the hidden handicaps to getting the job we want. - Avoid the 5 hazards that most commonly derail those promoted into a new role. For everyone who aspires to rise up through the organization and achieve their full potential, The CEO Next Door is an essential guide.

Die deutsche Ausgabe des Bestsellers Never Split the Difference Über viele Jahre war Chris Voss beim FBI als Verhandlungsführer bei Geiselnahmen aktiv. Er verhandelte während seiner Tätigkeit mit einer Vielzahl von Kriminellen wie Bankräubern und Terroristen. In seinem Buch Keine Kompromisse führt der Experte für Extremsituationen die Leser in die Welt der knallharten Verhandlungen ein. Und zeigt, worauf es ankommt, wenn es ums Ganze geht. Das Leben besteht schließlich aus Verhandlungen, auf die man besser gut vorbereitet ist: angefangen beim Autokauf, über Gehalts- oder Mietverhandlungen, berufliche Verhandlungen bis hin zu Diskussionen mit dem Partner. Dieses Buch mit seinem Fokus auf emotionale Intelligenz und Intuition verschafft den Lesern bei Diskussionen den entscheidenden Vorteil: Neun effektive Prinzipien wie aktives Zuhören und taktische Empathie, sorgen dafür, dass man privat und beruflich alles im Griff hat und immer überzeugt.

>> „Nikdy nedělej kompromis Chrise Vosse je tak trochu jiná kniha o byznysu. Je to kniha, která klade důraz na důležitost emoční inteligence bez obětování síly nezbytné k uzavření obchodu. Je z pera bývalého vyjednavače s únosci – někoho, kdo nesměl přijmout „ne“ jako odpověď – což z ní dělá fascinující čtivo. Přitom je výsostně praktická. Na stránkách Kompromisu najdete techniky, s nimiž se dostanete k dohodě, po níž toužíte.“ << – Daniel H. Pink, autor bestselleru Prodávat je lidské # O knize Nikdy nedělej kompromis je strhující, nenahraditelná příručka vyjednávacích technik, vybroušených během zajímavé kariéry Chrise Vosse, který začínal jako pochůzkář v ulicích Kansasu, aby se později na desítky let stal hlavním vyjednavačem FBI s únosci. Dnes patří k nejvyhledávanějším lektorům prestižních podnikatelských škol a současně působí jako poradce velkých společností při jejich strategických jednáních. Vossovy techniky již prokázaly funkčnost v mnoha náročných situacích, od osvobození rukojmích po úspěšné miliardové fúze. A nyní je můžete využít i vy: ve své práci, pro získání lepšího místa, vyššího platu, či dokonce při přesvědčování svých dětí. Kniha se navíc čte lehce jako beletrie, protože autor svůj výklad prokládá napínavým popisem událostí, v nichž se Vossovi a jeho kolegům z FBI podařilo uspět v situacích, kdy šlo o všechno: o lidské životy. # V knize se mimo jiné dozvíte: - jak používat metody aktivního naslouchání, zejména zrcadlení, mlčení a hlas nočního DJ - jak zklidnit situaci a vyvolat v protějšku pocit bezpečí, aby se nebál odhalit jak rozlišit mezi tím, co dotyčný chce a co nezbytně potřebuje - co to je taktická empatie a jak používat tzv. labeling - jak odzbrojit druhého v jeho stížnostech vůči vám - proč je „ne“ tím nejlepším začátkem a jak ho dosáhnout jak lze přimět druhou stranu k e-mailové reakci - co to jsou kalibrované otázky a jak je použít k nasměrování energie protějšku k řešení vašich problémů - jak efektivně smlouvat i v případě, že jednáte s agresivním protivníkem či se potýkáte s urážkami Získejte konkurenční výhodu v práci i osobním životě díky technikám bývalého hlavního vyjednavače FBI. # Více o knize http://melvil.cz/kniha-nikdy-nedelej-kompromis Diskutujte o knize s hashtagem #knihakompromis

This international bestseller, with more than 5 million copies sold, offers a field-tested approach to high-stakes negotiations—whether in the boardroom, in your community, or at home. Life is a series of negotiations, and negotiation is at the heart of collaboration—whether you are a business executive, a salesperson, a parent , a community leader, or a spouse. As a former FBI hostage negotiator, Chris Voss gives you the tools to be effective in any situation: negotiating a business deal, buying (or selling) a car, negotiating a salary, acquiring a home, renegotiating rent, deliberating with your partner, or communicating with your children. Taking the power of persuasion, empathy, active listening, and intuition to the next level, Never Split the Difference gives you the competitive edge in any difficult conversation or challenging situation. This book is a masterclass in influencing others, no matter the circumstances. After a stint policing the rough streets of Kansas City, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference distills the Voss method, revealing the skills that matter most when it comes to achieving your goals in both your professional and personal life. Step-by-step, Voss show you how to: Establish Rapport Create Trust with Tactical Empathy Gain the Permission to Persuade Shape What Is Fair Calibrate Questions Transform Conflict into Collaboration Spot Liars Create Breakthroughs by Revealing the Unknown Unknowns Never Split the Difference is your definitive source for defusing potential crises, winning people over, and achieving your goals at work and at home.

Através de passos específicos e da atitude certa, este texto ensina-o a relacionar-se com os seus colegas, amigos e associados, pessoas que o apoiam e a quem também ajuda. Repleto de sugestões, todos os 31 capítulos de Nunca almoce sozinho ensinam-lhe algumas dicas preciosas para construir a sua rede de contactos, essenciais para concretizar os seus objectivos. «Espero que chegue à conclusão de que Nunca almoce sozinho transcende o livro estereotipado de networking - o tipo de livro que é condescendente consigo, que oferece conselhos simplistas sobre a forma de dar um aperto de mão e certificar-se de que tem sempre ao alcance o seu cartão de visita. Espero também que descubra que é mais do que um típico "livro de gestão americano", que só aborda empresas norte- americanas. Porque Nunca almoce sozinho não tem nada que ver com isso. Tem que ver com pessoas, indivíduos de carne e osso tal como eu e você. Tem que ver com a forma como se conhecem as pessoas e se cria uma comunidade para ajudar todos os indivíduos a concretizarem o sucesso e felicidade que desejam e merecem nos negócios e noutras áreas da vida. Tem que ver com a entusiasmante possibilidade e potencial de contactar com pessoas de todos os segmentos, porque o espírito humano ultrapassa todas as fronteiras, sejam elas entre famílias, empresas, cidades ou mesmo países, na nossa sociedade cada vez mais global.» Carta do leitor da edição portuguesa

長銷十年 社群時代升級增訂版 升級推薦 黑幼龍、楊基寬、許書揚、謝文憲、洪聖倫 哈佛教不了的最重要生涯課 暢銷18國、全球超過50萬人深受影響， 美國前第一夫人希拉蕊學習的人際相處、經營技巧。 沒有人能憑一己之力成功， 威力無窮的人生法則就是－ 用對理由、認識對的人，建立貴人圈，改變自己的命運！ 成功人生=你遇到的人＋你們共同創造的事物 為何有些人成就非凡，有些人就辦不到？ 為什麼有些人總有貴人相助，有些人卻處處碰壁？ 資質、出身都是次要因素，關鍵是掌握建立關係的技巧，把自己放進貴人圈。 每個人的家世背景不同，但是過去從來不必然是未來的開端。本書作者法拉利很早就體認到：要在任何領域成功，都必須學會與人相處、與人合作；任何金錢與數字都抵不過一個不變的事實－商場，是人的世界，你認識誰，就決定了你是誰。法拉利觀察，即使是同班的哈佛同儕，最缺乏的也是培養與建立人際關係技巧。 本書內容分成五篇，從心態、訣竅、化疏為親、數位時代的人脈拓展到提升自我與回饋。作者將它歸納成四個關鍵技巧，幫助你找到拓展人脈與夢想的真誠路徑。 讓他人更成功：用心傾聽、大方無私 將人脈圈交錯：巧妙連結、圈子加深加廣 關係行動計畫表：三個步驟打入夢想人脈圈 製造機緣：加入活動主辦團隊、八個職業認識人脈達人 本書也收錄了作者與眾多重量級領導人物的人脈故事，如柯林頓、卡內基等全球人脈達人，他們如何聰明而靈活地將自己的理念和產品賣給全世界。本書將你對人脈經營的所有疑惑一網打盡，只要「用對理由、認識對的人」，沒有打不進的貴人圈。 名人推薦 如果你還不太懂得經營人脈，這本書絕對是最佳的人脈學習寶典：如果你已經清楚人脈要如何經營，相信這本書可以助你更上一層樓。 ── 經緯智庫（MGR）管理顧問公司總經理 許書揚 《別自個兒用餐》增訂版增加許多新時代經營人脈的工具，以及因應社交型態改變的新觀念，有了正確的人脈觀念，人生改變就從本書開始。 ── 暢銷作家 謝文憲 如果你想吃海味，總得靠近有水的地方；如果你想吃山珍，總得往野地、山裡頭去。這本書就是教你如何經營、累積人脈的寶典，值得推薦。 ── Hands Up創業育成中心創辦人兼執行長 洪聖倫 作者對於如何將各種場合轉換成有利彼此成功的絕佳良機，有獨到的見解，對處於任何專業或人生階段的人來說，都是難能可貴的佳作，我在此強力推薦。 ── 前耶魯管理學院院長、重量級管理大師 傑弗瑞‧葛登（Jeffrey E. Garten） 人際關係就是你的個人淨值，本書教你如何以更好的人脈和更和諧的關係自我提昇，內容紮實、輕鬆好讀！為自己買這本書，明天再為你小老弟也帶上一本！ ── Yahoo!領導力督導長 提姆桑德斯（Tim Sanders）

An updated and expanded edition of the runaway bestseller Never Eat Alone by Keith Ferrazzi Proven advice on networking for success: over 400,000 copies sold. As Keith Ferrazzi discovered early in life, what distinguishes highly successful people from everyone else is the way they use the power of relationships - so that everyone wins. His form of connecting to the world around him is based on generosity and he distinguishes genuine relationship-building from the crude, desperate glad-handling usually associated with 'networking'. In Never Eat Alone, Ferrazzi lays out the specific steps - and inner mindset - he uses to reach out to connect with the thousands of colleagues, friends, and associates on his Rolodex, people he has helped and who have helped him. He then distills his system of reaching out to people into practical, proven principles. Keith Ferrazzi is founder and CEO of Ferrazzi Greenlight, a marketing and sales consulting company. He is the author of the #1 New York Times bestseller Who's Got Your Back and has been a contributor to Inc., the Wall Street Journal, and Harvard Business Review. Previously, he was CMO of Deloitte Consulting and at Starwood Hotels & Resorts, and CEO of YaYa media. He lives in Los Angeles and New York.

The bestselling business classic on the power of relationships, updated with in-depth advice for making connections in the digital world. Do you want to get ahead in life? Climb the ladder to personal success? The secret, master networker Keith Ferrazzi claims, is in reaching out to other people. As Ferrazzi discovered in early life, what distinguishes highly successful people from everyone else is the way they use the power of relationships—so that everyone wins. In Never Eat Alone, Ferrazzi lays out the specific steps—and inner mindset—he uses to reach out to connect with the thousands of colleagues, friends, and associates on his contacts list, people he has helped and who have helped him. And in the time since Never Eat Alone was published in 2005, the rise of social media and new, collaborative management styles have only made Ferrazzi’s advice more essential for anyone hoping to get ahead in business. The son of a small-town steelworker and a cleaning lady, Ferrazzi first used his remarkable ability to connect with others to pave the way to Yale, a Harvard M.B.A., and several top executive posts. Not yet out of his thirties, he developed a network of relationships that stretched from Washington’s corridors of power to Hollywood’s A-list, leading to him being named one of Crain’s 40 Under 40 and selected as a Global Leader for Tomorrow by the Davos World Economic Forum. Ferrazzi’s form of connecting to the world around him is based on generosity, helping friends connect with other friends. Ferrazzi distinguishes genuine relationship-building from the crude, desperate glad-handing usually associated with “networking.” He then distills his system of reaching out to people into practical, proven principles. Among them: Don’t keep score: It’s never simply about getting what you want. It’s about getting what you want and making sure that the people who are important to you get what they want, too. “Ping” constantly: The ins and outs of reaching out to those in your circle of contacts all the time—not just when you need something. Never Eat Alone: The dynamics of status are the same whether you’re working at a corporation or attending a social event—“invisibility” is a fate worse than failure. Become the “King of Content”: How to use social media sites like LinkedIn, Twitter, and Facebook to make meaningful connections, spark engagement, and curate a network of people who can help you with your interests and goals. In the course of this book, Ferrazzi outlines the timeless strategies shared by the world’s most connected individuals, from Winston Churchill to Bill Clinton, Vernon Jordan to the Dalai Lama. Chock-full of specific advice on handling rejection, getting past gatekeepers, becoming a “conference commando,” and more, this new edition of Never Eat Alone will remain a classic alongside alongside How to Win Friends and Influence People for years to come.