New Releases by Kenneth H. Blanchard

Step-by-step guide for uninspired employees, motivation and performance.

The eagerly awaited paperback of the BusinessWeek bestseller that has sold 100,000+ copies and been translated into 20 languages. With combined sales of more than 14 million copies, the books of Ken Blanchard are a phenomenal source of business wisdom. In thisinternational bestseller - Blanchard''s first big-picture management book - he and business strategist Terry Waghorn show how to lead any organization by simultaneously focusing on the present and the future.Written in Blanchard''s signature style - concise, inspiring,emotionally gripping, and always down to earth - Mission Possible reveals how to make any organizational change program a success.

Based on five key points, a winning coach and renowned management consultant offer a guide to success for any organization.

\"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn''t good enough anymore. If you really want a booming business, you have to create Raving Fans.\" This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.

When a person goes to the boss with a problem and the boss agrees to do something about it, the monkey is off his back and onto the boss''s. How can managers avoid these leaping monkeys? Here is priceless advice from three famous experts: how managers can meet their own priorities, give back other people''s monkeys, and let them solve their own problems.

One of the most popular and bestselling works ever on management.

Applies three principles of One Minute Management into day-to-day skills and shows how they work in real-life situations.

A unique new approach to family life that will help you relate effectively to your children in almost any situation--from household chores, grades, swimming lessons to teenage sex.