New Releases by Kenneth H. Blanchard

Leadership legend and bestselling author Ken Blanchard returns with trust expert and thought leader Randy Conley to present a structured playbook based on the bestselling Simple Truths of Leadership. The companion playbook to Simple Truths of Leadership expands on the book''s 52 essential principles of servant leadership and trust building. This structured playbook provides weekly prompts and exercises to help you track your progress toward your leadership goals. It focuses on one Simple Truth per week and includes: A summary of each Simple Truth A game plan for using each truth in your workplace, including thought-provoking questions and exercises to challenge your thinking and cause you to consider new ideas about leadership A Call to Action to Try It This Week With so much of today''s workforce feeling disengaged from the work they do, it''s critical for leaders to move away from self-serving methods and embrace servant leadership to put their followers'' needs before their own. And by journaling alongside servant leadership principles, you will be able to turn the common sense behind these simple truths into common practice for you and your organization.

Take Care of Your Customers--or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business--they recognize that the way employees treat customers is directly related to the way managers treat employees. Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson''s, the store where Kelsey works, certainly isn''t known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn''t easy--and that her role as a frontline employee is more significant than she ever could have imagined. In characteristic Blanchard style, Legendary Service: The Key Is to Care is a quick and entertaining read for people at all organizational levels in every industry. When applied, its lessons will have a profound impact on the service experience your customers will receive. Whether a CEO or a part-time employee, every person can make a difference--and customer service is everyone''s job. PRAISE FOR LEGENDARY SERVICE : "Read this book and establish a service culture in your organization." -- Horst Schulze, Chairman/CEO, Capella Hotel Group " Legendary Service has great learnings for people at all organizational levels: for executives and managers, the value of a service culture; and for frontline staff, the reality that they are the face of the company and can make a difference. Legendary service--it''s everyone, always." -- Mark King, CEO and President, TaylorMade Golf "Everything I know about service I learned from my career at Hilton Hotels, Marriott International, The Walt Disney Company, and Ken Blanchard. The One Minute Manager dramatically changed my thinking 32 years ago. Legendary Service will teach the next generation how to deliver sensational service. Buy it, study it, implement it." -- Lee Cockerell, Executive Vice President, Walt Disney World (Retired & Inspired), and author of Creating Magic and The Customer Rules "Kathy Cuff and Vicki Halsey have created a fantastic customer service model called ICARE. When you add their voices to that of the master stor...

With a new foreword by Ken Blanchard The original, bestselling blockbuster which has transformed businesses world wide. The blockbuster number one international bestselling phenomenon is back ... not that it ever really went away. This easily-read story quickly demonstrates three very practical management techniques: One Minute Goals, One Minute Praisings and One Minute Reprimands. The One Minute Manager also includes information on several studies in medicine and in the behavioural sciences, which help readers understand why these apparently simple methods work so well with so many people. The book is brief, the language is simple, and best of all ... it works.

Bestselling author Ken Blanchard brings you the tie-in guide to accompany his TrustWorks! training program.

Successful leaders don''t rest on the laurels. Leadership must be a living process, and life means growth. "Great Leaders Grow" shows leaders and aspiring leaders precisely which areas to focus on so they can remain effective throughout their lives.

You''ve heard of the Power of Positive Thinking. There''s no doubt about it...the human mind is an amazingly powerful computer, capable of transforming our lives. But achieving what you want in life isn''t accomplished by sitting in your comfy chair and visualizing all day long. Far too many people neglect to ACT on their own behalf in order to bring their dreams to life. As cosmetics company founder and CEO Estee Lauder put it so well, \"I didn''t get here by dreaming about it or thinking about it - I got here by doing it.\" In The Power of Positive Doing, BJ Gallagher has captured the \"secret\" no one is talking about - you can actually change your thoughts and attitudes by taking positive ACTION, no matter what you''re thinking or feeling! She calls it the \"The Power of Positive DOING\" - the title of her latest book. B.J. is no stranger to Simple Truths'' readers. The author of more than 20 books, including Friends, Oil for Your Lamp, and The Best Way Out is Through, her engaging stories and original poetry have put her on our best-seller list.

Colleen Barrett began her career as an executive secretary, yet Southwest Airlines'' founder chose her to succeed him as president. When asked why, he said, "Because she knows how to love people to success." --

The author explains how all workplace groups move through four stages of development, on their way to becoming high performing teams. These stages are orientation, dissatisfaction, integration and production. He then shows how a manager can help any group become effective quickly, and with a minimum of stress.

The first work in the new Leading at a Higher Level series offers in-depth, specific examples of how leaders and their organizations have successfully implemented Blanchard''s leadership techniques.

In the now classic business fable, The Secret, Debbie, a struggling leader finds herself about to lose her job due to poor performance. In a desperate attempt to save her career, she enrolls in a new mentoring program offered by her company. Much to her surprise, Debbie finds her mentor is the president of the company (Jeff Brown). Debbie decides that all she needs is the answer to one question, ''What is the secret of great leaders?'' Over the next 18 months Jeff explains to Debbie that the secret is rooted in an attitude. He tells her that she must be willing to become a serving leader rather than a self-serving leader. The secret is that all great leaders Serve. The story unfolds as Debbie learns and applies each of these imperatives with her team. As a result, Debbie''s team goes from worst to first. They become the highest performing team within the company. In the end, Debbie understood that all the changes and improvements were the result of the choices she made as a leader. She realized that to Serve is a choice. Debbie decided once and for all, she would no longer be a self-serving leader, she would be a serving leader!

Ken Blanchard & Stephen Covey et. al. present an exceptional compilation of resourceful people who will tell you how they learned how to be successful. They will share with you their secrets and reveal some remarkable insights on how to set goals in life and how to accomplish those goals.

The inspirational fable of young entrepreneur Jud McCarley as he struggles to make a success of his business while balancing his work and personal life shares the secrets of developing and making a success of a small business, in a volume that incorporates the hard-won wisdom of noted entrepreneurs and business leaders. 200,000 first printing.

Bogen giver en omfattende gennemgang af anvendte ledelsesformer og ideer om ledelse, der har været anvendt i erhvervslivet samt i akademiske - og administrative miljøer. Bl.a. behandles situationsbestemt ledelse, motivation og adfærd, relationer mellem ledelse og medarbejdere, planlægning og gennemførelse af nødvendige ændringer samt ledelsesstrategier.

This teaching parable tells the story of a well-known author who is troubled by the gap between what people know and what they actually do. Seeking a way to close this learning/doing gap, the author learns life-changing secrets that provide him with the answers.

Synopsis coming soon.......

This study guide is an individually available part of the authors'' "Lead Like Jesus" kit. Only one study guide is included in the initial kit, but churches or organizations can buy as many study guides as needed for their leadership groups. There is plenty of room for writing as the concepts are explored via group and individual activities.

This title reveals how a ''Last-Minute'' manager conquered procrastination.

The Fortune 500 list, defined by size and volume, is the current measure of success in the corporate world. This timely book suggests instead a "Fortunate 500" list, based on the quality of service available to customers and the quality of life accessible to employees.

In the bestselling tradition of \"Whale Done!,\" Ken Blanchard offers a new parable about the competition of two leaders with totally different management styles--and reveals the ingredients of truly effective leadership.

An inspirational story that shows how to supercharge your effectiveness at work and at home using the positive, trust-building techniques learned from training killer whales.

Told in the parable format of The One Minute Manager, this work draws on the model and messages of Jesus as a source of practical lessons in effective leadership. Recounting the story of a teacher, a minister and a marketplace leader who support one another in their leadership challenges, this book offers unexpected and exceptional answers to tough leadership issues. The authors offer simple strategies for bringing vision - and values - to the workplace by examining messages and examples from the Bible.

High Five! combines the spellbinding charm of a timeless parable with cutting-edge information about why teams are important and what individuals and organizations can do to build successful ones. Through the story of Alan Foster, a workplace one-man band, High Five! identifies the four key ingredients of winning teams. Although Alan is an effective producer, he is unwilling to share the spotlight by partnering on projects and is fired because, as his boss puts it, "Alan, we need good producers who are good team players, too." It is a bitter pill for him to swallow. While mulling over his disappointment, he takes his son to his grade-five hockey practice, where it is clear that his son''s team, the Riverbend Warriors, knows nothing about teamwork, either. When the team''s two overworked coaches learn of Alan''s plight, they persuade him to join their ranks, and he finds himself charged with teaching himself and the players the meaning of teamwork. With the help of a woman friend-a former girls'' basketball coach who has "won more high school basketball championships than anyone"-Alan and the Warriors learn the magic of teamwork and that "none of us is as smart as all of us." With its simple style and easy-to-follow techniques, High Five! is a must-read for anyone seeking to learn the value and power of teamwork.

Never before in the history of the workplace has the concept of teamwork been more important to the functioning of successful organizations. Ken Blanchard bestselling coauthor of Raving Fans, The One Minute Manager, and Gung Ho! teams up with Donald Carew and Eunice Parisi-Carew to explain how all groups move through four stages of development on their way to becoming high performance teams -- orientation, dissatisfaction, integration, and production. The authors then show how a manager can help any group to become fully effective quickly and with hardly any stress. The valuable addition to The One Minute Manager® Library is essential for anyone who works with groups and wants to build a high performing team. Never before in the history of the workplace has the concept of teamwork been more important to the functioning of successful organizations. Bestselling author Ken Blanchard and his two collaborators explain how all groups move through four stages of development on their way to becoming a high performing team-Orientation, Dissatisfaction, Integration, and Production. They then show how a manager can help any group become fully effective sooner and with much less stress. This valuable addition to The One Minute Manager. Library is essential for anyone who works with groups and wants to build a high performing team.