New Releases by Linda Richardson

Objetivos: • Aprender de los clientes. • Elaborar una estrategia de preguntas. • Interpretar el significado de las respuestas. • Cumplir las necesidades del cliente. • Proponer soluciones. • Convertir las quejas en oportunidades de negocio. • Evitar fórmulas de cierre. • Crear diálogos eficaces. Hoy en día, para vender se debe añadir valor, ofrecer perspectiva y mostrar a los clientes cómo un determinado producto puede satisfacer de forma rápida y sistemática sus necesidades concretas. La actividad de ventas nunca ha sido tan difícil como lo es hoy en día, porque los consumidores son cada vez más expertos y exigentes. Este libro te enseñará cómo vender hasta a los clientes más difíciles confiando en tu capacidad de escuchar y persuadir, a través de diálogos convincentes donde sabrás aprovechar tus cualidades naturales.

An autistic teen embarked into her own world of adventure to find love and true friends. Her story is a daydream of emotional connection and feeling of pleasure for certain things because she was denied those feelings in the real world. She escaped to live in the world that she created because reality was a terrifying nightmare for her when there's confusion, pain, sadness, fear, anger and death. Happiness is so elusive for her in this world so she created her own to be happy, to fill the emptiness she felt, to love and be loved, to have friends ...to live not exist.

El enfoque de ventas clásico ha muerto. Hoy en día, para vender se debe añadir valor, ofrecer perspectiva y mostrar a los clientes cómo un determinado producto puede satisfacer de forma rápida y sistemática sus necesidades concretas. La actividad de ventas nunca ha sido tan difícil como lo es hoy en día, porque los consumidores son cada vez más expertos y exigentes. Vender ...¡Es fácil! le enseñará cómo vender hasta a los clientes más difíciles confiando en tu capacidad de escuchar y persuadir. Objetivos: • Aprender de los clientes. • Elaborar una estrategia de preguntas. • Interpretar el significado de las respuestas. • Cumplir las necesidades del cliente. • Proponer soluciones. • Convertir las quejas en oportunidades de negocio. • Evitar fórmulas de cierre. • Potenciar los talentos personales. • Crear diálogos eficaces.

The proven new sales strategy from New York Times bestselling author Linda Richardson Learn how to create better, more effective dialogs with customers in today’s hyper digital world In this era of iPads, iPhones, and apps, sales communications may be growing, but sales conversations are dying--and so are too many sales. The New Sales Conversation helps you use new links and technologies without losing the very reason for making a connection in the first place--a chance to exchange the winning words that lead to a successful close and a loyal customer. Richardson Provides five easy-to-remember keys to bringing value to customers: Futuring (Predictive Preparation), Heat-mapping (New and Emerging Needs), Value-tracking (Proof of Solution), Phasing (Verifiable Outcomes), and Linking (Emotional Connection) Linda Richardson is the founder and Executive Chairwoman of Richardson, a global sales training business. She teaches sales and management courses at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center.

Go from manager to coach--and motivate your staff to unprecedented success! Since the original publication of this classic guide, organizations have recognized that sales coaching is a sales manager's most important role. Now, author Linda Richardson has completely updated and revised Sales Coaching to include the latest tools and techniques, as well as a refined sales coaching process for increasing performance. Sales Coaching will help you make the essential transition from boss to coach so you can help salespeople achieve their goals. In this new role, you will empower your people to reach their highest potential by removing obstacles while fostering self and peer coaching, allowing direct reports to take responsibility for their own development. Richardson's broader objective is to help build and sustain a sales culture of continuous improvement and sales excellence. Inside you'll find a clear, practical, five-step approach to sales coaching that will result in dramatic changes in behavior. Sales Coaching includes brand new guidance on Maximizing technology Coaching more effectively Remote coaching Coaching in-the-action Quarterly coaching plans Richardson provides the skills and strategies you need to deliver feedback that changes behavior and strengthen relationships with your sales team. This new edition gives you everything you need to achieve your objectives and build a winning sales culture. You will watch members of your team reach performance heights they would not attain without your guidance. The results will benefit everyone--you, your staff, and ultimately your customers. The choice is yours: Be a manager who makes your salespeople do their jobs, or be a coach who helps your salespeople succeed.

The USA Today and New York Times Bestseller! Meet your sales objective and close more business in 20 minutes a day CONNECT with your customer immediately EXPLORE customer needs thoroughly and quickly LEVERAGE your solutions persuasively RESOLVE your customer’s questions and objections confidently ACT when the time is right "Your thinking 'What? Another book about selling?' Wrong! This book is about winning! These days, when those of us who sell need every molecule of competitive edge we can muster, Linda cleverly pulls it together for us. And she does it with a voice radiating experience, knowledge, and sincere empathy for the challenging job we all have." --Dave Stein, CEO & Founder, ES Research Group, Inc., and author of How Winners Sell "In five steps, Linda helps you master the process of the sales call to a tee, freeing your creativity to focus on your customer and deal with the unexpected that will always occur." --Larry Wilson, sales leadership guru and bestselling author "For years, Linda Richardson has been one of the top two or three sales training consultants in the world. This is invaluable material and a must-read for anybody who cares about success in selling." --Geoffrey James, journalist and author of the popular blog, "Sales Machine"

THE MCGRAW-HILL PROFESSIONAL EDUCATION SERIES These quick reads, based on McGraw-Hill bestsellers, are designed to meet the needs of busy people. Titles in the series focus on each book's main themes and action ideas, reduced to a manageable page count for on-the-go readers. A six-step program for hearing and understanding customers' needs, and then selling solutions instead of products.

In this revised edition of her best-seller, noted sales consultant Linda Richardson offers salespeople the tools they need to successfully use customer-focused, dialogue selling. Featuring real-world dialogue samples, helpful dos and don’ts, self-tests, checklists, and other useful tools, this guide offers insight on every aspect of face-to-face selling, from the initial introduction through the needs identification and the negotiation of terms and price to the successful close, with prime emphasis on the six critical skills necessary to the dialogue-driven sales call: presence, rapport building, questioning, listening, product positioning, and checking.

Even though you spend much of your time selling by phone, you probably think of the telephone as a less-effective means of selling than face-to-face sales. Think again! Because now there's an entirely new way to use the phone to accomplish your sales objectives--from making contacts to presenting ideas, from closing a deal to building a loyal base of repeat clients. What's more, these sophisticated and up-to-date methods have been shown to work for all sales, whether of a product, a service, or an idea. Book jacket.

Describes the skills and techniques necessary for salespeople to build a telephone relationship with their customers that will develop customer rather than product-oriented sales

This book offers what every salesperson needs to sell products or services in the coming decade--step-by-step guidelines for developing and implementing a plan to sell to client groups. This book identifies the often unexpected things that can happen when selling to a group. Based on years of training and testing strategies and techniques in group sales situations, it is packed with practical, how-to skills. Specifically, this book explains: How to package presentation materials--and the salesperson--to suit the client's needs; how to use the valuable minutes before you present to begin creating rapport; how to deal with resistance, objections--and hostility; how to determine the powerful client decision maker and who influences him/her; how to address each client's individual concerns while keeping the entire group's attention.

Explains the phases and techniques of successful (and unsuccessful) negotiation for financial services professionals.

Written by a nationally known sales trainer, this compact guide to selling financial products and services addresses 101 common situations that cause trouble for sales representatives. Each trap is described in depth, with specific examples that show how to turn the trap into an opportunity. New sales people, seasoned reps, and trainers and sales managers in banking, brokerage, insurance, and related fields who must adapt to a more aggressive marketing environment will find over a hundred guidelines and pointers for increasing productivity, and specific techniques for handling objections, mastering the ``incremental'' close, increasing self-awareness--even obtaining valuable ``intelligence'' from clients and competitors.

A how-to guide--subtitled A Consultative Guide to Cross-Selling--designed to develop the essential selling skills needed to effectively market the broad range of credit and noncredit services banks now offer. Updated and revised, it offers bankers a framework they can use to assess their sales effectiveness, improve their post-sales-call evaluation, and recover during a call.