Best Selling Books by Kenneth Blanchard

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. In Customer Mania!, Ken Blanchard, one of America''s biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Along with coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world''s largest restaurant company, Yum! -- owner of KFC, Taco Bell, Pizza Hut, Long John Silver''s, and A & W Restaurants -- the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture.

A compendium of straightforward techniques on how to accentuate the positive and redirect the negative, increasing productivity at work and at home. What do your people at work and your spouse and kids at home have in common with a five-ton killer whale? Probably a whole lot more than you think, according to top business consultant and mega-bestselling author Ken Blanchard and his coauthors from SeaWorld. In this moving and inspirational new book, Blanchard explains that both whales and people perform better when you accentuate the positive. He shows how using the techniques of animal trainers -- specifically those responsible for the killer whales of SeaWorld -- can supercharge your effectiveness at work and at home. When gruff business manager and family man Wes Kingsley visited SeaWorld, he marveled at the ability of the trainers to get these huge killer whales, among the most feared predators in the ocean, to perform amazing acrobatic leaps and dives. Later, talking to the chief trainer, he learned their techniques of building trust, accentuating the positive, and redirecting negative behavior -- all of which make these extraordinary performances possible. Kingsley took a hard look at his own often accusatory management style and recognized how some of his shortcomings as a manager, spouse, and father actually diminish trust and damage relationships. He began to see the difference between "GOTcha" (catching people doing things wrong) and "Whale Done!" (catching people doing things right). In Whale Done!, Ken Blanchard shows how to make accentuating the positive and redirecting the negative the best tools to increase productivity, instead of creating situations that demoralize people. These techniques are remarkably easy to master and can be applied equally well at home, allowing readers to become better parents and more committed spouses in their happier and more successful personal lives.

Little Wave and Old Swell recounts a journey across the sea made by impetuous Little Wave and his sage teacher, Old Swell. Their allegorical adventure points young and old readers toward the enduring questions: Where did I come from? What is the nature of life? What happens when I die? Old Swell''s lessons remind us to stop amidst the rush and clamor of life, calm ourselves, and look within. Little Wave''s misadventures show us how our noisy, competitive lives can distract us from life''s important questions. The book''s mantra Don''t hurry; don''t stop suggests the pace of a long ocean swell as an alternative to today''s frenetic tempo. Written with uncomplicated charm by Jim Ballard -- including original oil paintings by Catherine M. Elliott and a foreword by bestselling author, Ken Blanchard -- this timeless tale is certain to take its place with other classic and engaging parables such as The Little Prince and Jonathan Livingston Seagull.

The first comprehensive book to challenge the traditional teachings by presenting a more effective approach to treating hypothyroidism For many years, treatment options for hypothyroidism have remained relatively unchanged and new treatments have been unexplored despite the fact that this disorder affects tens of millions of people in the United States. In The Functional Approach to Hypothyroidism, Dr. Kenneth Blanchard uncovers the truth about treatments and diagnoses and offers new insight into reducing symptoms for those with hypothyroidism. Dr. Blanchard has treated over 1,000 patients with hypothyroidism with great success. Through this experience, he has developed a unique approach to the field and has simultaneously enabled patients to better understand their condition, treatments, and the current findings. Patients and physicians alike will benefit from the wisdom and guidance found in this book. The Functional Approach to Hypothyroidism also includes explanations of: * Why hypothyroidism is often misdiagnosed * Misguided teachings on the treatment of hypothyroidism * Effects of hypothyroidism on pregnancy, menstrual cycle, and fertility * The connection between fibromyalgia and hypothyroidism * The effects of hypothyroidism on weight, sleep, and motion sickness * More effective treatments and advice for proper diagnosis