New Releases by Kenneth Blanchard

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. In Customer Mania!, Ken Blanchard, one of America''s biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Along with coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world''s largest restaurant company, Yum! -- owner of KFC, Taco Bell, Pizza Hut, Long John Silver''s, and A & W Restaurants -- the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture.

How can you become a more successful manager, a stronger team leader and a motivator who gets the best results from a group? Ken Blanchard''s inspiring new book provides the answer. In a beguiling, sometimes humorous fashion, THE LEADERSHIP PILL conjures up a tantalizing possibility: What if there was a pill that could stimulate the natural powers of the mind and body to provide leadership? In the story, an amazing new pill heightens one leader''s powers, but contains the wrong ingredients, stimulating him in a short-sighted direction. He is coercive, obsessed with immediate results and drives his team relentlessly until, after a brief spike in performance, they suffer early burnout. In contrast, the ''Effective Leader'', working without a pill, inspires and supports his team. He supplies the right ingredients, earning the respect and trust of his team with a blend of integrity, partnership and affirmation. Ultimately it is recognised that there is more to effective leadership than a wonder ''pill''. Destined to be a transforming experience for thousands of readers, THE LEADERSHIP PILL shows how to apply the right techniques, no matter how pressured a business situation.

Little Wave and Old Swell recounts a journey across the sea made by impetuous Little Wave and his sage teacher, Old Swell. Their allegorical adventure points young and old readers toward the enduring questions: Where did I come from? What is the nature of life? What happens when I die? Old Swell''s lessons remind us to stop amidst the rush and clamor of life, calm ourselves, and look within. Little Wave''s misadventures show us how our noisy, competitive lives can distract us from life''s important questions. The book''s mantra Don''t hurry; don''t stop suggests the pace of a long ocean swell as an alternative to today''s frenetic tempo. Written with uncomplicated charm by Jim Ballard -- including original oil paintings by Catherine M. Elliott and a foreword by bestselling author, Ken Blanchard -- this timeless tale is certain to take its place with other classic and engaging parables such as The Little Prince and Jonathan Livingston Seagull.

The ultimate lesson for the successful One Minute Manager: teaching how a healthy lifestyle is the key to success. The One Minute Manager is a book that has sold a staggering 12 million copies in 27 languages and has become the world''s most popular management method. Unfortunately, it is easy for a One Minute Manager to be so successful in every way that he or she forgets one important thing: to look after number one. This book, published now for the first time outside the USA, tells the story of a One Minute Manager who is so much in demand that he eats on the run, doesn''t take time to exercise, and never puts himself, his family or his well-being top of his list of priorities. He soon discovers that his life is out of balance and that success in business is endangering his health. For all those busy, achieving people with overcrowded schedules, this useful blueprint shows how to manage stress and keep healthy. By following four important strategies for balancing a complicated life, everyone can get their lives into proper perspective. For the millions of readers of Ken Blanchard''s bestselling books, The One Minute Manager Balances Work and Life offers a way to achieve not only a new, healthier style of living but increased productivity as well.

With 50 per cent to 90 per cent of most managers'' time spent in some form of group activity, the concept of teamwork is more important than ever before. This book explains how all groups move through four stages of development - orientation, dissatisfaction, resolution and production.

Shows listeners how to define a vision, learn what a customer really wants, institute effective systems, and turn customers into raving, and spending, fans.

A compendium of straightforward techniques on how to accentuate the positive and redirect the negative, increasing productivity at work and at home. What do your people at work and your spouse and kids at home have in common with a five-ton killer whale? Probably a whole lot more than you think, according to top business consultant and mega-bestselling author Ken Blanchard and his coauthors from SeaWorld. In this moving and inspirational new book, Blanchard explains that both whales and people perform better when you accentuate the positive. He shows how using the techniques of animal trainers -- specifically those responsible for the killer whales of SeaWorld -- can supercharge your effectiveness at work and at home. When gruff business manager and family man Wes Kingsley visited SeaWorld, he marveled at the ability of the trainers to get these huge killer whales, among the most feared predators in the ocean, to perform amazing acrobatic leaps and dives. Later, talking to the chief trainer, he learned their techniques of building trust, accentuating the positive, and redirecting negative behavior -- all of which make these extraordinary performances possible. Kingsley took a hard look at his own often accusatory management style and recognized how some of his shortcomings as a manager, spouse, and father actually diminish trust and damage relationships. He began to see the difference between "GOTcha" (catching people doing things wrong) and "Whale Done!" (catching people doing things right). In Whale Done!, Ken Blanchard shows how to make accentuating the positive and redirecting the negative the best tools to increase productivity, instead of creating situations that demoralize people. These techniques are remarkably easy to master and can be applied equally well at home, allowing readers to become better parents and more committed spouses in their happier and more successful personal lives.

NFL legend Shula and bestselling author Blanchard distill the best of "Everyone''s A Coach" in this inspiring, handy and highly useful guide to leadership and limitless success.

From one of the world''s most recognized experts on management comes a simple parable filled with insights designed to help readers manage change quickly and prevail in changing times. Written for all ages, the story takes less than an hour to read, but its unique insights can last for a lifetime. Copyright © Libri GmbH. All rights reserved.