Best Selling Books by Kenneth H. Blanchard

In the bestselling tradition of "Whale Done!," Ken Blanchard offers a new parable about the competition of two leaders with totally different management styles--and reveals the ingredients of truly effective leadership.

"Empowerment" can be a mind-numbing topic, but in The 3 Keys to Empowerment, Ken Blanchard and his coauthors use concrete examples, a Q&A format, case histories, and entertaining sidebars to keep the discussion lively. The first "key" is information, which the authors say managers must share liberally with employees to help create a sense of ownership. Next is setting up understandable boundaries that will make employees feel both comfortable and challenged. Finally, managers must develop teams to replace the old hierarchical structure. Armed with this new model of empowerment, companies can navigate the demanding world of global competition.

The bestselling author of "The One-Minute Manager" reveals the meaning of servant leadership modeled after Christ. Readers seeking to grow as leaders and business executives will find "Servant Leader" nothing short of life changing.

Revealing hidden secrets about leadership, offers a five-point plan based on examples from the world''s most effective leaders--all of whom led by serving others, in a revised edition that includes a self-assessment and FAQs.

"Featuring a new case, the Plant Z story, this edition is completely up to date with new theories and concepts related to leadership and change. This new edition reflects the challenges for today''s managers and helps them diagnose what is going on in the environment, develop strategies for meeting new conditions, and implement a process of change to sustain the health and vitality of their organizations. Both cases deal with industrial plants, but the problems and solutions apply to the managers of all organizations--business, academic, health care, military, political, or religious. Imaginative and intelligent management can function in any setting to effectively guide their organizations. The Plant Y case deals primarily with the management sector of the organization; Plant Z focuses on the worker as well as management and the dramatic turnaround generated through worker participation and involvement in the decision-making process. The cases illustrate how the behavioral science theory and research can give the practicing manager a tool for diagnosing situations and planning strategies for change"--Back cover.

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. In Customer Mania!, Ken Blanchard, one of America''s biggest bestselling authors and inspiring business leaders, writes of the key to customer service -- creating a people-oriented, performance-driven, customer-first organization. Along with coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world''s largest restaurant company, Yum! -- owner of KFC, Taco Bell, Pizza Hut, Long John Silver''s, and A & W Restaurants -- the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture.

Synopsis coming soon.......

This book goes beyond the standard measures of success in the corporate world--size and volume--to describe a way to gauge a company''s success based on the quality of service available to its customers and the quality of life accessible to its employees. 22 illus.

This book explains how to empower the workforce by moving from a control-and-be- controlled mindset to a supportive, responsibility- centred environment in which all employees have the opportunity to do their best. The authors explain how to build responsibility and trust, and they define the three essential keys to making empowerment work in large and small organisations: sharing information with everyone; creating autonomy through boundaries; and replacing old hierarchies with self-managed teams. This bestselling titles finally goes beyond the empowerment rhetoric to show managers how to achieve true, lasting results in their organisations. By the author of The One Minute Manager, one of the best selling business books of all time Entertaining, practical and essential reading Ken Blanchard is such an entertaining and dynamic speaker he stole the show at the global Secrets of Leadership conference, out-doing and out-selling the likes of Covey, Drucker, Hamel and Rosabeth Moss Kanter.

This updated edition of management guru Ken Blanchard''s classic work Leadership and the One Minute Manager® teaches leaders the world renowned method of developing self-reliance in those they manage: Situational Leadership® II. From Leadership and the One Minute Manager® you''ll learn why tailoring management styles to individual employees is so important; why knowing when to delegate, support, or direct is critical; and how to identify the leadership style suited to a particular person. By consistently using Situational Leadership® II''s proven model and powerful techniques, leaders can develop and retain competent, committed employees. This remarkable, easy-to-follow book is a priceless guide to personalized leadership that elicits the best performance from your staff-and the best bottom line for any business.