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New York Times Best Seller of Advice, How-To, and MiscellaneousNew York Times Best Seller of Advice, How-To, and Miscellaneous includes Crazy Love: Overwhelmed by a Relentless God, Clark Howard's Living Large in Lean Times: 250+ Ways to Buy Smarter, Spend Smarter, and Save Money, Tribal Leadership (2011), Put Your Mindset to Work: The One Asset You Really Need to Win and Keep the Job You Love, Go the F**k to Sleep.
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Crazy Love: Overwhelmed by a Relentless God
No. 1 Best Seller on September 18, 2011.
Clark Howard's Living Large in Lean Times: 250+ Ways to Buy Smarter, Spend Smarter, and Save Money
No. 1 Best Seller on September 4, 2011.
release date: Jun 07, 2011
No. 1 Best Seller on June 26, 2011.
Put Your Mindset to Work: The One Asset You Really Need to Win and Keep the Job You Love
No. 1 Best Seller on June 19, 2011.
No. 1 Best Seller on June 19, 2011.
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
No. 1 Best Seller on June 12, 2011.
Joseph Michelli, author of The Starbucks Experience and The New Gold Standard, is among the world's top authorities on the principles of creating an organizational culture dedicated to service excellence. In these bestselling books, he examines how leading service companies dominate their respective industries with innovative customer experience strategies. Now, Michelli turns his attention to one of the most complex, controversial, and critical industries—healthcare. In Prescription for Excellence, Michelli provides an inside look at an organization that has become the envy of its industry—and explains how you can dominate your own industry by using the same approach. UCLA Health System is revered worldwide for its top-tier patient/customer care. Great physicians, nurses, researchers, and staff are only part of the equation; UCLA's overall success is a result of organization-wide collaboration that is driven by leaders with a shared vision of unyielding excellence. Michelli breaks down UCLA's approach into five simple principles: - Commit to Care
- Leave No Room for Error
- Make the Best Better
- Create the Future
- Service Serves Us
From administrative offices to operating rooms to research centers, continued adherence to these five principles has guided UCLA to financial strength, social significance, and sustainability. The best part is that these principles translate to any industry, so you, too, can achieve similar goals. Michelli gives you the tools to adapt UCLA's ideas, systems, and leadership principles into your own best practices. Whether it is a healthcare organization, a financial institution, or a neighborhood hair salon, good business begins and ends with customer connection. When all workers in an organization focus on providing quality care for those they serve, success inevitably follows. Business is always personal; UCLA's leadership ensures that this simple truth drives every UCLA employee, every day. Apply the lessons Michelli spells out in Prescription for Excellence to create a system that ensures that your people take business personally, day in and day out. “Like any business, a hospital must be true to its core values in order to succeed. 'Trickle-down values' start at the top with the best leadership, so that all the stakeholders understand and carry out the institution's mission. That is the gift that David F einberg has brought to U CLA. I am in awe of his management skills.” —Lynda Resnick, owner of Pom Wonderful, Fiji Water, Teleflora, and Wonderful Pistachios “With clear purpose, unwavering principles, and steadfast leadership, the people at UCLA have established a new bar, a compelling promise, for what healthcare can and should be.” —David M. Lawrence, M.D., former CEO, Kaiser Permanente “An absorbing and educational account of a large institution's astonishing transformation. The strong, courageous, and focused leadership of David Feinberg and his outstanding team is evident on every page. A tremendous lesson for all large enterprises.” —William E. Simon, Jr., cochairman, William E. Simon & Sons “Most leadership authors describe how to apply common-sense principles. Michelli is a notable exception. He artfully describes the compelling, uncommon leadership practices that transformed UCLA Health System. The resulting lessons are plentiful and powerful for today's business leader.” —Lee J. Colan, Ph.D., author of Sticking to It: The Art of Adherence
The Happiness Project: Or, Why I Spent a Year Trying to Sing in the Morning, Clean My Closets, Fight Right, Read Aristotle, and Generally Have More Fun
No. 1 Best Seller on May 15, 2011.
Finding the Uncommon Deal: A Top New York Lawyer Explains How to Buy a Home For the Lowest Possible Price
No. 1 Best Seller on May 8, 2011.
The Dukan Diet: 2 Steps to Lose the Weight, 2 Steps to Keep It Off Forever
No. 1 Best Seller on May 8, 2011.
Hungry Girl 300 Under 300: 300 Breakfast, Lunch & Dinner Dishes Under 300 Calories
No. 1 Best Seller on April 17, 2011.
Now Eat This! Diet: Lose Up to 10 Pounds in Just 2 Weeks Eating 6 Meals a Day!
No. 1 Best Seller on April 10, 2011.
The Millionaire Messenger: Make a Difference and a Fortune Sharing Your Advice
No. 1 Best Seller on March 27, 2011.
The Money Class: Learn to Create Your New American Dream
No. 1 Best Seller on March 27, 2011.
Tell to Win: Connect, Persuade, and Triumph with the Hidden Power of Story
No. 1 Best Seller on March 20, 2011.
Peace from Broken Pieces: How to Get Through What You're Going Through
No. 1 Best Seller on March 13, 2011.
True You: A Journey to Finding and Loving Yourself
No. 1 Best Seller on March 6, 2011.
The Book of Awakening: Having the Life You Want by Being Present to the Life You Have
No. 1 Best Seller on January 30, 2011.
Sexy Forever: How to Fight Fat after Forty
No. 1 Best Seller on January 30, 2011.
Eat This, Not That! 2011: Thousands of easy food swaps that can save you 10, 20, 30 pounds--or more!
No. 1 Best Seller on January 23, 2011.
The 4 Hour Body: An Uncommon Guide to Rapid Fat Loss, Incredible Sex and Becoming Superhuman
No. 1 Best Seller on January 2, 2011.
Straight Talk, No Chaser: How to Find, Keep, and Understand a Man
No. 1 Best Seller on December 26, 2010.
Rachael Ray's Look + Cook
No. 1 Best Seller on November 21, 2010.
Barefoot Contessa, How Easy Is That?: Fabulous Recipes & Easy Tips
No. 1 Best Seller on November 14, 2010.
Guinness World Records 2011
No. 1 Best Seller on October 31, 2010.
The Coming Economic Armageddon: What Bible Prophecy Warns about the New Global Economy
No. 1 Best Seller on October 24, 2010.
Waiting for ""SUPERMAN"": How We Can Save America's Failing Public Schools (Participant Guide Media)
No. 1 Best Seller on October 24, 2010.
No. 1 Best Seller on September 5, 2010.
The Twilight Saga Eclipse: The Official Illustrated Movie Companion
No. 1 Best Seller on July 18, 2010.
The Belly Fat Cure: Discover the New Carb Swap System™ and Lose 4 to 9 lbs. Every Week
No. 1 Best Seller on June 27, 2010.
Delivering Happiness: A Path to Profits, Passion, and Purpose
No. 1 Best Seller on June 27, 2010.
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